General Information

These general terms and conditions (“the Terms”) apply when you as a consumer (“you”) place an order through www.indero.co (“the Website”). These user terms (“the user terms”) constitute an agreement between you and Indero AB, 559342-0127, Kämnärsgatan 10, 392 35 Kalmar, Sweden.

Order

By using and placing orders from the website, you accept the terms. As a customer, you are responsible for having read and understood the terms when using the website. You can remove products from your shopping cart at any time.

Confirmation

As soon as Indero receives your order, an electronic confirmation will be sent to your email address as confirmation of the purchase.

It’s important to provide the correct email address when placing an order. We recommend saving this email as the order confirmation (receipt) serves as proof of purchase. Indero reserves the right to deviate from the final delivery in cases where the stock balance was incorrect at the time of your order. You can place your order on the website around the clock, and the items are usually picked on the next working day.

Payment, prices och fees

Our prices are presented in EUR, and all prices on the website include VAT in accordance with applicable legislation.

We collaborate with Stripe (Stripe, Inc.), where Stripe provides various payment solutions such as Google Pay, Apple Pay and Credit/Debit card payments. When you accept Indero’s terms of purchase and pay using Stripe in the checkout, you also accept Stripe’s terms and conditions.

Unclaimed packages

You must provide valid and correct delivery information. If Indero receives a package that was sent to the wrong address or wasn’t collected, you are responsible for covering the cost of reshipping. For unclaimed orders, we charge a fee of 25 EUR.

Product information

We reserve the right for any typographical errors in our newsletter or on this website, as well as for products that are sold out. We do not guarantee that the images accurately represent the products’ appearance, as slight color variations may occur due to differences in computer screens, photo quality, and resolution. We always strive to display the products as accurately as possible.

We reserve the right to reject your order, for instance, if incorrect personal information has been provided or for other valid reasons. In such cases, you will, of course, be informed and refunded.

Delivery & shipping information

Indero offers shipping to most countries within EU and Norway. Deliveries are carried out in collaboration with post offices and their partners. The estimated standard delivery time is 3-5 days within EU and Norway. For orders over 50 EUR, shipping is free or the cost will be reduced. For other orders, a shipping fee of 9/11/17 EUR is added. Please see below a more detailed explanation of the costs, depending on what country you are ordering from.

Denmark, Austria, Belgium, Czech Republic, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland and Slovakia: For orders over 50 EUR, shipping is free. For other orders, a shipping fee of 9 EUR is added.

Norway: For orders over 50 EUR, shipping will be reduced to 4 EUR. For other orders, a shipping fee of 11 EUR is added.

Bulgaria, Croatia, France, Hungary, Ireland, Italy, Portugal, Romania, Slovenia, Spain: For orders over 50 EUR, shipping will be reduced to 8 EUR. For other orders, a shipping fee of 17 EUR is added.

If you, as a customer, find that the delivery is delayed to the extent that you no longer wish to proceed with the purchase, it is your responsibility to cancel the order. In cases where the order has already been dispatched, it is the customer’s responsibility to receive the order. A canceled order is not valid until you receive confirmation from Indero via email or phone. If a product has been discontinued, Indero has the right to cancel the purchase and refund the paid amount to the customer. Indero will inform the customer if there is a corresponding product available.

Right of withdrawal & returns

You have the right to return products and exercise your right of withdrawal within 14 days from the date you received your order. The return and withdrawal right applies only if the product is in its original packaging and is returned in the same condition as received. As a consumer, you also have up to 3 years of warranty rights.

Please note that the return cost will be deducted from your refund. If a product has been damaged during transportation, you as a customer need to contact Indero within 14 days to inform us about this, and we will assist you further. Indero is not responsible for returns lost in the mail.

All approved returns are processed within 14 days from when they are received at our warehouse. It may take several days for the refund to appear in the customer’s account in some cases. If you haven’t received your refund within 20 days, please feel free to contact our customer service at [email protected].

Reviews

By leaving reviews on the website, you grant Indero AB the right to copy, store, display, and publish the material you have posted without compensation to you or any third party, and without any time limitations.